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Reasons Why Food Delivery Business Needs a Delivery App in 2024

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Growth of Your Food Delivery Business

The constant change in the tech world has given rise to incredible ideas and projects that have had the power to bring drastic changes. One of such innovative ideas is food delivery apps. Food Delivery Apps brought ease and cost-effectiveness to their customers. With the change in life patterns due to an increase in workload, people are now preferring delivery over dining out. The Covid-19 pandemic was an addition to this. Food delivery apps were never out of business even during the time of the pandemic. The total revenue of Food delivery marketplaces is expected to grow at 8.8% by 2024.

As a result of the huge growth in the food industry, several entrepreneurs and start-ups are looking to enter the online food delivery market. The market is getting competitive and difficult for companies to get hold of While the food delivery industry holds enormous potential for acquiring new customers each day and incredible potential for growth, but it also has its challenges that are still to be dealt with. We are going to discuss a few challenges faced by food delivery apps.

The Booming Online Food Delivery Market: Growth, Trends, and Insights

The global online food delivery market is on an upward trajectory, projected to reach a staggering USD 284 billion by 2030, fueled by a CAGR of 10.98%. This surge is attributed to several key factors:

  • Rising internet penetration and smartphone adoption: More people have access to the internet and smartphones, making online food ordering convenient and accessible.
  • Growing demand for convenience: Busy lifestyles and changing consumer preferences drive the demand for convenient and time-saving solutions like online food delivery.
  • Technological advancements: Innovations in logistics, tracking, and payment technologies enhance efficiency and user experience in the online food delivery space.
  • Emergence of cloud kitchens: Cloud kitchens offer lower operational costs and wider reach, catering specifically to online deliveries.

This report provides a comprehensive analysis of the global online food delivery market, covering various aspects:

  • Market size and growth: Presents historical data, current market size, and future projections for the market.
  • Industry chain: Analyzes the different players involved in the online food delivery ecosystem, including restaurants, delivery platforms, and logistics providers.
  • Market dynamics: Explores the key factors driving and restraining the market growth.
  • Segmentation: Delves into different segments of the market based on type (web-based, app-based), application (quick-service restaurants, casual dining restaurants), and region.
  • Competitive landscape: Identifies key players in the market, their market share, and competitive strategies.
  • Future trends: Discusses emerging trends and their potential impact on the market.
  • Impact of COVID-19: Analyzes the impact of the pandemic on the online food delivery market.
  • Regional analysis: Provides insights into the market dynamics across different regions.

This report is a valuable resource for:

  • Industry players: Gain insights into market trends, identify opportunities, and develop effective strategies.
  • Investors: Assess the market potential and make informed investment decisions.
  • Researchers: Conduct in-depth research and analysis of the market.
  • Consultants: Provide strategic advice to clients in the online food delivery industry.
  • Business strategists: Develop effective business strategies based on market insights.
  • Anyone interested in the online food delivery market: Gain a comprehensive understanding of this rapidly growing sector.

By understanding the current landscape, future trends, and key players, stakeholders can leverage the immense potential of the online food delivery market and capitalize on its growth trajectory.

Factors Responsible for The Fallback of Your Food Delivery Business

  • Unorthodox Pricing Methodology

Staying clear with the tactics that can pay your bills is the premium step in a business. With several new and established brands in the food delivery industry, the market has become highly competitive and because of this, the market pricing model is constantly fluctuating. Businesses have trouble identifying the right pricing models for their brand because the competitors doing far better in the field.

The new start-ups that are joining the marketplace are using every tip and trick to make their place here. They prefer to work on low margins to seek the attention of customers and increase their customer base. Their competitive pricing model puts a huge load on the profit margin of the whole industry and affects the profitability of their brand as well.

A comprehensive analysis of the pricing policies adopted by established players in the market is the most effective way to solve this problem. To develop a profitable pricing strategy, online food delivery companies should be aware of the latest trends and trends in customers’ price sensitivity.

  • Quality Vs. Price

Increasing demand for online orders has made it particularly challenging for delivery partners to maintain high quality while delivering food from restaurants that are at a far distance from customers’ locations. That is the reason why there is a significant difference between the quality of food that is served at the restaurant and the food delivered to the customer’s door. Apart from distance, the food package goes through a lot of bumps, movements, and vibrations on the road, these all circumstances might affect the freshness of the food.

A possible solution for this problem is that the food delivery companies ensure that proper packaging and safety guidelines are followed at the restaurant. And the restaurant should keep a check on the quality of insulating food bags or boxes that are used to keep the freshness of food intact.

  • Extortion or Money

When you have to manage the fundamental carriage of your business, you have to role-play in the best possible ways in which you don’t extort your worker completely so that they feel handicapped. You have to be a leader who manages the logistics in a way that the staff is a fan of you.

Though Managing Logistics of taking orders, providing walk-in orders, and getting back to all the orders placed in limited time is probably the most difficult challenge faced by food delivery services. A huge number of orders at certain times makes it hard for the delivery partner to provide on-time deliveries. These problems are generally faced by start-ups at the beginning of their work because at that instance they can’t manage difficult logistic orders without affecting other services of the restaurant.

The problems can be resolved by building a platform that is fully integrated with features that helps in managing the logistics of delivery such as order scheduler, delivery router, location tracking, etc. Other than this you can also contact the delivery partner to train delivery personnel to manage on-time deliveries and understand the needs of those delivery partners.

  • Retracting with your customers  setting the base for your business

The competition in the food industry is constantly rising as new businesses are joining in, and it is more difficult to retain clients. An increase in the number of food delivery services has led to an overwhelming response from customers, as well as creating confusion among them. In this case, it is very difficult to make customers stick to your platform. Customer engagement is easier with better deals, incentives, and loyalty points at certain moments in time. However, even for them, it is not possible to engage customers for a long period.

The possible way to deal with this challenge is by keeping a check on ongoing market trends, providing new customers with discounts and offers, and running a referral program for existing customers. Also, the business should focus on developing an application that has advanced features such as food tracking. This application should provide easy refunds and replacements. In addition, it should offer quality service to the customer so that we can stick around.

  • You need the Market expert

To have a stable place in the market, the food delivery platform must collaborate with restaurants that are popular amongst the customers. It takes a lot of effort and research to partner with the right restaurant. Moreover, entrepreneurs should remember that they are partnering with a restaurant that provides quality services. This will help them create a positive image in the eyes of their customers. This will help them increase their potential customer. However, there are a vast number of restaurants and cafes in every city today. Therefore, it gets more and more difficult to filter out the most valuable of those to add to your service.

Besides this, it might be difficult to convince restaurant owners to join your food delivery service platform. It takes a lot of time and persuasion to do this. To meet this challenge, it is essential to hire an on boarding expert who will guide you through all the processes and provide a well-actionable strategy that will convince your restaurant partners to work with you.

  • Know your competition

Any business that has already been in the market for a longer period has a possibility of gaining more customers depending on the services they provide. This is based on the reviews they have. The same holds for food delivery too. The competition in the food delivery industry is so that there is very narrow space left for new businesses to thrive. The established names in the food industry take up most of the market order and this is related to market capitalization. It is incredibly complicated to deal with this challenge as it mostly depends on customer loyalty and preferences. According to statistics from Mindinventory, the traditional food delivery systems still own up to 90% of the total market.

It’s crucial to stay current in business and to break the chain of market capitalization. The best way to establish your brand and name in the market is through exceptional customer service that includes responsiveness, an improved platform, on-time delivery, and other features that help customers navigate your app easily.

  • Select the strategy that builds up a bond with users

The marketing strategy that any food delivery business implements play a very vital role in their reputation in the market. Even if you have a well-established food delivery software that has the best features it can get difficult to find new users and keep up with the old ones. Certain times, rapidly shifting customer preferences make it hard to define a proper marketing strategy that will work the best for you.

To tackle this problem, you can create a full-fledged advertising plan that contains all your marketing strategies in advance and gives a clear idea of your business. The advertising plan must also contain the target audience that you wish to attract. In addition to this, you can collaborate with food bloggers and influencers because they have a solid presence on the internet and they come to drive audiences to food delivery services as well.

  • Meeting Customers’ Expectations

It is important to keep up with your customers’ expectations and their vision of you. The customers have high expectations from their resources as they are wasted online. The same thing goes for other online services as well but the food delivery services, I have been in the place for a long time now. When you focus on delivering quality services to customers, their expectations are automatically met.

The customer’s satisfaction is not only from the end of your delivery partner it is also from the restaurants and employees there so it is important to see what restaurant you are collaborating with. Collaborate with well-reviewed restaurants, provide on-time delivery, food tracking facility on the app, easy refunds, better AI for understanding the needs of the customer, and suggesting restaurants accordingly. All these features added to any food delivery app might help you connect more with your customers and even exceed their expectations. Keeping up with the market trends and upgrading yourself is the major key to standing up to the mark increasing the number of audiences and reaching their expectations as well.

Reasons Why Food Delivery Business Needs a Delivery App in 2024

In the fast-paced world of 2024, the food delivery business has become increasingly competitive. To stay ahead, businesses in this sector need to leverage technology effectively. One such technological advancement that has revolutionized the food delivery industry is the delivery app. Here are several reasons why a food delivery business needs a delivery app in 2024:

Convenience for Customers

Ordering Ease: A delivery app provides customers with a convenient platform to browse menus, place orders, and make payments from the comfort of their homes or offices. It eliminates the need to call and wait in line, making the ordering process quick and hassle-free.

Delivery Options: With a delivery app, customers can choose from a variety of delivery options, including standard delivery, express delivery, or scheduled delivery. This flexibility caters to different customer needs and preferences, enhancing the overall customer experience.

Tracking Orders: Delivery apps allow customers to track their orders in real-time, from the moment the order is placed to when it is out for delivery. This transparency builds trust and confidence in the service and helps manage customer expectations.

Business Expansion

Increased Reach: A delivery app enables a food delivery business to reach a larger audience beyond its physical location. By offering delivery services to a wider area, businesses can attract new customers and increase their market share.

Marketing Opportunities: Delivery apps serve as a marketing tool, allowing businesses to promote their offerings, run promotions, and engage with customers through targeted notifications and personalized offers. This helps businesses stay top-of-mind and drive repeat orders.

Operational Efficiency

Order Management: A delivery app streamlines the order management process, reducing errors and ensuring efficient order processing. It integrates with the business’s POS system, allowing for seamless order transmission and fulfillment.

Delivery Route Optimization: Delivery apps use advanced algorithms to optimize delivery routes, ensuring that orders are delivered most efficiently and cost-effectively. This reduces delivery times and costs, improving overall operational efficiency.

Customer Loyalty and Retention

Personalized Experience: Delivery apps enable businesses to provide a personalized experience to customers based on their order history and preferences. This personalized approach helps build customer loyalty and encourages repeat business.

Loyalty Programs: Delivery apps can integrate loyalty programs that reward customers for their repeat business. By offering discounts, promotions, or freebies, businesses can incentivize customers to order more frequently, increasing customer retention.

Competitive Advantage

Meeting Customer Expectations: In today’s digital age, customers expect businesses to offer convenient and efficient services. By having a delivery app, a food delivery business can meet these expectations and stay competitive in the market.

Differentiation from Competitors: A delivery app can set a business apart from its competitors by offering unique features and services. Whether it’s faster delivery times, a wider range of menu options, or better customer service, a delivery app can help businesses differentiate themselves and attract more customers.


Reduced Operational Costs: While developing and maintaining a delivery app incurs initial costs, in the long run, it can significantly reduce operational costs. By streamlining processes and improving efficiency, businesses can save on labor and other operational expenses.

Efficient Resource Allocation: Delivery apps help businesses allocate resources more efficiently by providing insights into customer behavior and demand patterns. This data-driven approach enables businesses to optimize their operations and minimize waste.

Read More: Benefits of Outsourcing Software Development

On Demand Food Delivery App Development Company

The food delivery industry is under constant changes and evolution. It holds a lot of potential for future entrepreneurs if only they deal with the challenges efficiently. With all the challenges mentioned above, you might have an idea of what to expect when you start a food delivery business. Strivemindz has worked with several brands and companies to develop their apps and websites. If you require to build a food delivery app, you can connect with our experts at Strivemindz. We are one of the leading agencies for on demand app development and programming. Our expert team of  on demand food delivery app development will help you find the perfect solution.

food delivery App For business


A delivery app is a crucial tool for any food delivery business looking to succeed in 2024. From enhancing convenience for customers to improving operational efficiency and gaining a competitive advantage, the benefits of a delivery app are undeniable. By investing in a delivery app, businesses can stay ahead of the competition, attract more customers, and achieve long-term success in the evolving food delivery industry.



What features should a delivery app have?

A delivery app should have an intuitive interface, easy ordering process, real-time order tracking, secure payment options, and customer support.

How can a delivery app help businesses increase revenue?

A delivery app can help businesses increase revenue by attracting new customers, encouraging repeat business through loyalty programs, and upselling/cross-selling.

Is developing a delivery app expensive?

Developing a delivery app can be expensive initially, but the long-term benefits in terms of increased efficiency and revenue generation outweigh the costs.

How can businesses promote their delivery apps?

Businesses can promote their delivery apps through social media, email marketing, in-store promotions, and collaborations with influencers or food bloggers.

Are delivery apps only for large food delivery chains?

No, delivery apps can benefit businesses of all sizes, from small local restaurants to large food delivery chains, by providing a platform to reach a wider audience and improve operational efficiency.

What is the growth rate of food delivery in India?

The Indian online food delivery market is experiencing impressive growth, with a projected compound annual growth rate (CAGR) of 16.95% between 2024 and 2028. This translates to a market revenue expected to reach USD 43.78 billion by 2024.

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